Before you file a complaint, have you considered using the Ombudsman Program?
An Ombudsman is an impartial member of the St. Louis REALTORS® Professional Standards Committee who helps parties communicate to resolve complaints and problems—without a formal complaint. Use of the Ombudsman Program is voluntary and confidential. If successful, it’s usually quicker than filing a formal complaint.
File a Complaint
Most complaints result from misunderstandings. Before filing an ethics complaint, make reasonable efforts to communicate with the real estate professional and their broker. You can also utilize the Ombudsman Program.
An ethics complaint determines whether a REALTOR® has violated the Code of Ethics, not whether any laws have been broken. The primary emphasis of discipline for ethical lapses is education. However, more severe forms of discipline, including fines, suspension, and membership termination, may be imposed for serious or repeated violations.
- Ethics complaints must be filed within 180 days from when a complainant knew (or reasonably should have known) that potentially unethical conduct took place.
- Your complaint should include a narrative description of the circumstances that lead you to believe the Code of Ethics may have been violated.
- Your complaint must cite one or more of the articles of the Code of Ethics that may have been violated.
- Certain ethics complaints can be filed anonymously.
Note: Grievance Tribunals will only consider the complaint and documents uploaded with the complaint at the time of submission. Additional documents added to the complaint after submission may be admitted at the hearing subject to the hearing officer’s determination of relevancy.
File an Ethics Complaint
Print an Ethics Complaint Packet