Professional Standards

St. Louis REALTORS® establishes objective, enforceable ethical standards governing the professional conduct of REALTORS®. We recognize and appreciate REALTORS® obligations to their clients, customers, public, and to each other and we continually strive to remain informed in real estate issues.

All St. Louis REALTORS® members must abide by the National Association of REALTORS® Code of Ethics. The Code is a living document, which is updated annually with content that reflects changes in the law and in the industry. View the Code of Ethics by clicking here.

Should you believe that a REALTOR® has violated the Code of Ethics, there is a professional standards process that advises all forms of complaints that directly violate the Code of Ethics. St. Louis REALTORS® requires that all complaints, in order to be processed efficiently, be submitted on the E-1 Ethics Complaint form. Please take a moment to review over “Before You File an Ethics Complaint”, so you understand the process and can manage your expectations.

If you choose to file a complaint, please complete the complaint form and return it to us along with:

  • A written narrative of what happened
  • List the Article(s) of the REALTORS® Code of Ethics which you feel have been violated and how it was violated
  • Include a copy of all pertinent supporting documents in the matter

Be advised that complaints filed with to St. Louis REALTORS® have to be filed within one hundred eighty (180) days of the time that the alleged office and facts relating to the complaint have been known by you in the exercise of reasonable diligence. If you need assistance in filing this complaint, please contact the professional standards department at 314.576.0033 ext. 305.

You should be aware that St. Louis REALTORS® has no authority to make any monetary/or earnest money awards or legal interpretation/decision whatsoever in matters brought before the Grievance Committee and the Professional Standards Committee of St. Louis REALTORS®.

Please mail complaints to:

Professional Standards, St. Louis REALTORS®
12777 Olive Blvd.
St. Louis, MO 63141