St. Louis REALTORS® offers members two choices for electronic key access through Supra Technologies, the nation’s leading key and lock box distributor. Please click here to review the Supra Rules and Regulations as of January 1, 2018. If you would like to file a Supra violation, please click here for the form.
HELPFUL INFORMATION ABOUT THE 2019 SUPRA APP UPDATE
Authorization Code Issue
A small number of keyholders need to reauthorize their eKEY app when upgrading to the eKEY app or while using the eKEY app. SUPRA has identified one cause and fixed it but continues to investigate additional causes of this issue. In the meantime, the following steps can be done to fix this issue:
- Delete the eKEY app
- Re-install the eKEY app from the app store
- Generate and enter a new authorization code. See this link for detailed instructions on how to generate a new authorization code. http://www.supraekey.com/CustomerSupport/Pages/Support/eKEY/Authorization-Code.aspx
Once SUPRA resolves the authorization code issue, it will send a message to all eKEY users asking them to upgrade to the latest version of the eKEY app.
Showing Notifications Issue
We received some reports of inactive customers receiving showing notifications for keyboxes no longer in their possession. If you are receiving showing notifications for keyboxes you no longer have or you are not receiving showing notifications and you feel they should be, we ask you to email firstname.lastname@example.org with your name and keybox serial number. You may also email the information to the Association Membership Department at email@example.com.
Refreshed eKEY app solution
IF you are having issues with the refreshed eKEY app, it’s always a good idea to download the latest version from your app store.
Again, we ask that any member having questions to call the SUPRA support line at 1-877-699-6787 or email them at firstname.lastname@example.org. You may also contact the Association Membership Department at 314-576-0033 or email@example.com.
The ActiveKEY is a handheld device that communicates with Supra lock-boxes through an infra-red light. The ActiveKEY updates automatically and directs information about showings to the Supra network using cellular radio. Showing notices are similarly provided to the ActiveKEY over cellular networks or to optional email addresses so listing agents can tell right away when a property has been shown.
The E-Key is an app available for iPhone, Android and Blackberry users that communicates with Supra lock-boxes through a Bluetooth capability. Be sure to check the website for a list of devices that were thoroughly tested by Supra to deliver the highest possible user experience.