REALTORS® abide by the strict standards of the Code of Ethics. If a REALTOR® has failed to meet these standards, you can file a complaint. First, you must determine if the person is a REALTOR® and, thus, bound by the Code of Ethics. Then, you have the following options listed below to resolve your dispute:
(Take a look inside the St. Louis REALTORS® Professional Standards Process.)
Contact the agent's broker to inform them what happened. It could lead to a quick resolution. If you are not sure who the agent’s broker is, you can contact the Association at 314-576-0033 or [email protected].
If contacting the broker and talking to an Ombudsman do not resolve the problem, you can file a formal complaint.
This process is used when you think you're owed money based on an agreement.
A volunteer from the St. Louis REALTORS® Professional Standards Committee will listen to your concerns, answer questions, and help resolve disputes before they escalate.
For certain types of Code of Ethics violations, you can submit an anonymous complaint.